Blackspoke’s customer manages a complex, hybrid cloud infrastructure and multiple large application portfolios. The environment presents challenges to communicating, reporting, and tracking project tasks across individual contracts, projects, and teams. A lack of project coordination and reporting consistently required additional resources to complete work and led to delayed project deliveries, including the adoption of mission-critical technologies.
To meet the challenge, Blackspoke leveraged existing enterprise systems and software to engineer a capability named Fusion in three phases:
- standardize and normalize data collection related to all PMO tasks across all contracts,
- choose a central location for task collection and ingest, and
- deliver a capability to create ad-hoc reports and dashboards based on the data collected across each contract.
The Fusion solution reduced the Government’s monthly oversight workload by 25+ man-hours by eliminating previous Excel spreadsheet, emails, tickets, data-wrangling, and manual data merging manual reporting efforts.